Job Description

End User Experience Adoption Specialist

Location: Ultimo, Sydney
Salary: Base salary $107k - $117k
Work type: Ongoing, full-time role
Category: IT/Technology

The Role

You'll play a key role in advancing ABC's digital transformation by delivering workplace solutions that enhance productivity and improve end-user experience. Working closely with IT teams, business stakeholders, and vendors, you'll implement and optimise tools and workflows that align with ABC's strategic objectives and enable more effective ways of working.

You'll assess digital literacy and user readiness to shape targeted adoption and change strategies, designing engaging training and accessible resources to support diverse learning needs. Through ongoing coaching and responsive support, you'll resolve issues, gather feedback, and continuously refine solutions to maximise value.

At the same time, you'll champion innovation by exploring emerging technologies such as automation, AI-driven tools, and advanced analytics, to build a digitally confident workforce and a culture that embraces continuous improvement.

About You

• Proven ability to plan, design, and implement strategies that drive sustainable adoption of new technologies and systems, including emerging tools such as AI-driven solutions and automation
• Demonstrated extensive knowledge and experience with collaboration and productivity platforms, including Microsoft 365 (Office, Teams, SharePoint), ServiceNow, Windows 11 and MacOS
• Strong knowledge and practical application of change management principles (eg PROSCI, ADKAR) to support smooth transitions to new ways of working
• Demonstrated ability to engage stakeholders across all levels, manage expectations, and foster collaboration throughout IT adoption initiatives
• Expertise in developing and delivering training and support programs tailored to diverse user needs and learning styles, leveraging modern enablement techniques
• Ability to monitor, evaluate, and report on adoption outcomes, identifying opportunities for continuous improvement and innovation
• Highly developed problem-solving skills with the ability to analyse and resolve complex technical and adoption challenges
• Advanced organisation and planning skills, with the ability to manage priorities independently or within a team environment

What we can offer you

• 15.4% ABC Nominated Super
• Paid parental, carer's and supporting partner leave
• Salary packaging
• ABC Mentoring

About the ABC

The ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,500 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities.

Applications close: 9 Mar 2026