Endpoint Technical Specialist

Job Description

Help us deliver a better tomorrow 

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.   

Help us deliver like never before  

We're hiring for an Endpoint Technical Specialist to join our Technology & Digital team. In this pivotal role, you’ll support, maintain, and enhance endpoint security services across the Australia Post Group, ensuring the stability and security of our Windows, Mac, and mobile environments. 

You’ll be a primary point of contact for technical escalations, vendor engagement, and business support, delivering maintenance, compliance monitoring, and 3rd level support. Your work will directly contribute to the stable operation of our endpoint devices, delivering business value in a cost-effective and timely manner.
  
This is a unique opportunity to grow in a role that sits between cyber security and desktop support role! 

What you’ll deliver with us  

• Maintains awareness of current Information Security standards and ensures all activities comply with the standards 
• Delivers continuous improvement of Endpoint Services across Australia Post 
• Acts as an escalation point for the end-to-end network team and business stakeholders for commercial or service escalations 
• Maintain planning, design and implementation inputs, as required 
• Ownership of the operational policies, ensuring that the data is effectively managed in a manner that aligns to the procedures 
• Identify and actively search for ways to exploit technologies to address complex business, organizational and technical issues. 
• Assist Solutions Architect with technical knowledge pertaining to the design and implementation of endpoint security solutions. 
• Acts as an escalation point for the end to end network team and business stakeholders for commercial or service escalations

 About You  

You have a genuine interest in designing and deploying Endpoint Detection and Response (EDR) solutions within large, complex environments. Your technical proficiency spans Apple iOS, Android, Apple MacOS, and Windows operating systems, and you have hands-on experience with Windows Active Directory administration. 
You possess a strong understanding of Single Sign-On technologies, including Kerberos, SAML, and OAuth. Holding at least an ITIL Intermediate or Foundations certification (with higher certifications highly regarded), you are committed to best practice and continuous improvement. Your expertise enables you to deliver secure, reliable solutions that support business needs in a dynamic IT landscape.
 
You’ll also bring  

• Proven experience supporting enterprise systems and applications in live, business-critical environments.
• Strong background in service management, including incident coordination and resolution using IT support platforms.
• Demonstrated ability to collaborate with internal teams and external vendors to troubleshoot and resolve complex issues.
• Skilled at building relationships and interfacing with technical teams, business stakeholders, and third-party service providers to ensure seamless operations.

 How we’ll deliver for you   

At Australia Post, we believe in investing in our people and fostering a supportive and inclusive work environment. Here’s how we’ll deliver for you: 

• Career Development: We offer opportunities for professional growth and development, helping you to build a rewarding career. 
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements to support your personal and professional needs. 
• Employee Wellbeing: We prioritize the wellbeing of our employees, providing resources and support to ensure a healthy and safe work environment.

We’re delivering together  

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.  

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au. 

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