Level 3 Service Desk Engineer

Job Description

About the Role

Emerging IT is seeking an experienced and independent-minded Level 3 Service Desk Technician to join our Melbourne team. If you enjoy solving IT challenges, mentoring others, and supporting a variety of clients, this role is for you.

Salary: $90,000 – $120,000 per year

What You'll Do

• Provide advanced support for escalated Service Desk tickets across hardware, software, cloud, and networking issues
• Assist and mentor Level 1/2 technicians within the team
• Troubleshoot and resolve IT issues in Microsoft, virtualisation, and network environments
• Follow operational processes, communicate effectively with stakeholders, and meet service delivery KPIs
• Participate in ongoing professional development and skills growth

What We're Looking For

• 3–5 years' experience in IT/MSP support environments
• Relevant qualifications or certifications (MCSA, MCSE, CCNA, ITIL4, Azure Engineer/Architect, etc.)
• Strong skills in:
  • Microsoft: Server, SQL, Active Directory, O365, Azure
  • Virtualisation: VMWare, Hyper-V
  • Networking: Cisco, Meraki, Aruba (support/administration level)
• Excellent organisational, problem-solving, and multitasking skills
• Ability to work independently, collaborate within a team, and communicate effectively

Why Join Emerging IT

• Be part of a supportive, collaborative, and forward-thinking IT team
• Exposure to diverse technologies, challenging projects, and client environments
• Opportunities for career development and ongoing learning
• Ongoing training, mentorship, and access to industry certifications
• Competitive salary and benefits