M365 Specialist - L3 Support

Job Description

Help us deliver like never before  

We’re looking for a Technical Specialist/365 Administrator to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

What you’ll deliver with us 

A hands-on technical role contributing to delivering and operating Microsoft 365 and Power Platform services for Australia Post. You’ll ensure these services meet agreed business demands and our strict quality standards. Services provided need to deliver business value in a cost effective and timely manner. This role will include activities covering maintenance, monitoring, reporting, advanced level support/troubleshooting, and best practice guidance to ensure stable and secure delivery of Australia Post’s Microsoft 365 and Power Platform environments. You will be part of a high-performing team, collaborating at all levels of our enterprise, across technical and business teams. You will be working on governance of the platform itself, providing consultancy to the business. This person is not writing solutions or developing the applications.
 
Our Technical specialists collaborate with engineers, product owners, and business analysts to deliver solutions. They also engage with internal support teams to resolve issues and implement improvements. This involves liaising with vendors or partners on technical integration or support issues. You will have a customer focussed mindset, with strong communication skills, as well as a curious personality as there are always opportunities to learn in the world of Australia Post!

You’ll also   

• Provide advanced level Microsoft 365 and Power Platform support covering both end-user issues and business critical solutions.

• Look after the container and ensuring the correct security controls are in place.

• Stay current with Microsoft 365 and Power Platform developments. Create policies in Microsoft Defender.

• Maintains awareness of current Information Security standards and ensures all activities comply with the standards.

• Collaborate with cross-functional teams to gather requirements and deliver scalable, supportable, secure solutions aligned with strategic business goals.

• Support estimation activities and prioritisation of M365 and Power Platform opportunities.

• Promote efficient use of M365 and Power Platform resources to ensure adherence to licencing requirements.  

• Troubleshoot and resolve platform issues within service agreements to minimise disruption to business operations.

You’ll also need   

• Proven experience in providing 3rd level advanced support of Microsoft 365 and Power Platform technologies within an enterprise. If you’ve worked as a 365 Administrator or Workplace Platforms Specialist that is great.
• Background of working across many levels of an enterprise from end-user issues, though to assisting with critical business solutions.
• M365 administration (SharePoint Online, OneDrive, Exchange, Teams), MTR devices, PowerShell scripting, Defender for Office 365, Power Platform Administration, Microsoft Purview and Co-Pilot skills.
• Ability to communicate technical concepts clearly to non-technical stakeholder.
• Understanding of digital transformation in large, regulated organisations
• Ability to provide governance on the platform and write policies on Microsoft Defender

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

See and hear what it's like to be part of our teams in digital tech: