Salesforce Data Cloud Administrator

Job Description

Help us deliver like never before  

We’re looking for a Salesforce Data Cloud Administrator to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

What you’ll deliver with us 

As our Salesforce Data Cloud Administrator you will provide day-to-day administration, BAU Support, and deployment management for Salesforce Platform including Data Cloud. The role ensures platform stability, data quality, and operational readiness, enabling reliable and trusted customer data across Salesforce platforms. This position is responsible for managing ingestion, monitoring, governance, and deployments using tools such as Data Kit and GitLab. You'll get to work on Salesforce platform development (Apex, Visualforce and Lightning).

Documentation & Continuous improvement is a key part of this role. The Data Cloud Admin will maintain operational runbooks, configuration guides, and deployment instructions. Additionally, they will contribute to process improvements, deployment automation, and BAU efficiency. This is a highly collaborative team and there will be time this person will help with minor configuration changes and environment refreshes. Operational Monitoring & Incident management is key as you will be monitoring ingestion jobs, job failures, and platform alerts. This involves investigating and resolving issues impacting downstream users or reports. We’d love to hear your recommendation on how to mitigate risks and maintain operational stability.

You’ll also   

• Administer and maintain Salesforce Data Cloud configuration and environments
• Monitor and manage data streams, ingestion schedules, data mappings, calculated insights, and segments
• Troubleshoot data ingestion, activation, and pipeline issues
• Apply access controls, privacy, and consent configurations
• Support audits, compliance activities, and adherence to enterprise governance standards
• Validate data for downstream Salesforce platforms (Service Cloud, Analytics, AI use cases)
• Support Data Cloud deployments across development, test, and production environments

About you  

We are looking for a good communicator who can collaborate with DevOps, Developers, SI’s, Admins, and Specialists on release planning and change management. You’ll be working together and using your strong problem-solving and root-cause analysis skills. An understanding of data ingestion, transformation, and harmonisation is highly regarded in this role. Any background with ITIL/BAU processes, change and incident management is wonderful as well.

You’ll also need   

• Salesforce platform administration background with experience administering Salesforce Data Cloud. We know this is new so any data cloud experience is a bonus.
• Knowledge of Salesforce data models and platform architecture
• Experience with Data Kit for deployments, data migration, and environment management
• Proficiency in GitLab pipelines for deployment and version control
• Background in monitoring and supporting enterprise data platforms in BAU/run-state mode
• Familiarity with release management in enterprise Salesforce environments
• Salesforce Certified Administrator or Data Cloud Consultant is highly regarded
• Understanding of Service Cloud or other Salesforce clouds is desirable but not a dealbreaker

How we’ll deliver for you  

• Exposure to one of the biggest Salesforce implementations in Australia
• Opportunity to work on a Greenfields project
• Work with a welcoming team of consultants, architects and developer

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

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