Site Support Senior Technician

Job Description

Site Support Senior Technician

Location: Melbourne – Yarra Falls (On-site) Employment Type: Full-time Category: Technology - IT Operations

We Give You a World of Potential

We have an incredible opportunity for a Site Support Senior Technician to join the team. Within this role, you will be able to make a real difference in the work you do and what you provide to others in the business.

Why Computershare

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing
• You will be working within a supportive department, where the teams are focused on being the best
• We're a global organisation; you'll be exposed to the wider business and opportunities to work in a global capacity

A Role You Will Love

As a Site Support Senior Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.

Key Responsibilities

• Act as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations
• Provide wide-range technical support and solve problems to make technology straightforward for clients
• Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels
• Train and mentor other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning
• Support and guide the Global Tech Support Team to help members grow and develop their skills
• Lead by example, championing best practice throughout the team and others, and stay up to date with new technologies
• Provide physical support on site ensuring excellent workspace environments
• Availability to travel to other sites locations will be required

Key Skills Required

• Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory
• Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs
• Proficiency in managing technical engineers, planning and prioritising workloads, and turning data into actionable insights
• Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365
• Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation
• Excellent communication skills and stakeholder management up to c-level executives

Rewards

• Flexible work to help you find the best balance between work and lifestyle
• Health and wellbeing rewards that can be tailored to support you and your family
• Invest in our business by setting aside salary to purchase shares in our company
• Extra rewards ranging from recognition awards and team get togethers